89% of guests want AI working behind the scenes, not running the front desk, Mews finds
A Mews survey of 3,250 travelers finds 89% want AI in a supporting or background role, with humans preferred over AI at all nine guest touchpoints tested.
5,485 commercial real estate stories aggregated this month. Each links to its full coverage and source.
A Mews survey of 3,250 travelers finds 89% want AI in a supporting or background role, with humans preferred over AI at all nine guest touchpoints tested.
By Taylor Williams AUSTIN, TEXAS — For more than a decade coming out of the Great Financial Crisis, the Austin growth story sold itself to the multifamily investment community, and at the height of the market, faith i…
Japan hotel rates are rising sharply for the autumn foliage period, with 19 of 22 destinations above annual averages, led by Nagoya (+31%) and Kanazawa (+28%), as domestic demand offsets slowing inbound tourism in 2026.
Global branded residence supply has tripled in a decade to 900+ developments, with 835 more in the pipeline, as Dubai, Miami, and NYC lead demand and non-hospitality brands reshape the sector.
Six strategies for winning lifelong customers, centered on prioritizing retention over acquisition, aligning employees to a clear CX vision, and consistently delivering experiences that earn loyalty.
WTTC forecasts 3.1% Travel & Tourism growth in Europe for 2026, outpacing the wider economy, as 1,000+ delegates gather in Valletta for the 26th WTTC Global Summit.
Lorient , an investment firm focused on health care, will open its first New York City office at the Durst Organization ‘s 825 Third Avenue in Midtown East, Commercial Observer has learned. The Miami-based inves…
Property maintenance remains the most underinvested net operating income lever in multifamily operations. Maintenance has long been treated as a necessary expense to keep properties operational, but that limited persp…
Marriott's Future of Food 2027 report, covering Asia Pacific ex-China, finds 95% of surveyed properties cite authentic local cuisine as the top trend, with dining spaces, formats, and menus reshaping hotel F&B.
Lighthouse's AI teammate Ernest, trained on 3 billion daily hotel data points across 80,000+ hotels, is now available globally to hotel groups, chains, and management companies.
Aleph Hospitality takes over management of the Mövenpick Grand Al Bustan from 1 July 2026, adding the Dubai landmark to a portfolio that already includes two properties in the same owner's Jewel of the Creek complex.
Do you remember the first time you saw “The Wizard of Oz,” and there was that moment when Dorothy lands in Oz and opens her front door to reveal a world of marvelous, bright, intense color? That’s what it’s like to vi…
Move aims to cut manual effort, reduce operational risk, and improve transparency and audit readiness for servicers
Coury Hospitality, now managing 40+ US hotels after doubling its portfolio in 2025, has been appointed by ACORE Capital to manage THE RIVVY in Chicago and Marriott Tacoma Downtown.
A Booking.com executive's claim that no hotel depends on a single platform is rebutted using the same HOTREC study he cited, with Booking Holdings holding ~70% of European OTA bookings.
EHL's second Well-being Report draws on 48 expert interviews to argue that psychological wellbeing for guests and staff must become structural infrastructure, not a collection of amenities.
WiT Singapore's 21st edition put agentic AI at the centre of debate, with speakers converging on trust and human connection as the last defensible assets for travel brands.
Europe hotel investment reached €11.7B in H1 2026, 19.5% above the 10-year average, with RevPAR up 3% YoY to €101 and Milan surging 24% on Winter Olympics demand.
Bain analysis warns travel operators that rising AI referral traffic and agentic booking tools threaten direct bookings and margin, urging proactive content, pricing, and personalization strategies.
AI-referred traffic to hotel sites quadrupled in a year but remains under 1%, yet conversion rates now match Google organic, making it a metric worth tracking, not rebuilding around.
The AI Hospitality Alliance has published a free, five-pillar AI governance framework covering accountability, data security, vendor oversight, and AI agents, designed for hotel operators of all sizes.
The article argues that robotics and automation have become standard hotel infrastructure by 2026, shifting human labor toward high-touch guest experience roles that technology cannot replicate.
An editorial exploring how high-value repeat guests can become a liability through entitlement, review leverage, and extended-stay legal complications, with real case examples.
Downtown Dallas hotels face soft occupancy through 2030 due to convention center renovation, but FIFA 2026, a $3.8B KBHCCD overhaul, and major Uptown corporate and hotel investments point to long-term recovery.
Cross-sector relative value, from agency MBS to whole loans and RMBS, can persist as mandates limit capital mobility
A growing share of loans are non-QM as bank statement and DSCR programs expand broker options
An overview of how warm lighting across lobbies, guest rooms, and restaurants shapes guest comfort, perception of quality, and emotional connection to a property.
The investment in the Via Verde platform marks Copenhagen Infrastructure Partners' (CIP) entry into the Italian biomethane market, with a development pipeline of 20 biomethane projects. COPENHAGEN, Denmark, Oct. 7, 20…
Strategic partnership modernizes how senior living operators capture real-time resident and family feedback. WASHINGTON, Oct. 7, 2026 /PRNewswire/ -- U.S. News & World Report, the global authority in healthcare decisi…