The wire

Colliers launches innovative digital valuation platform for hotel real estate

Handling 800+ Calls a Month With Canary's AI Voice at Hotel Zephyr

Hotel Zephyr's GM details how Canary's AI Voice handled 800+ calls in a single month, cutting hold times and freeing staff, while Dynamic Upsells generate $130K in annual ancillary revenue.

Destination AI Forum 2026: Hotels Are Ready. Now Comes the How.

A reflective post-event piece on Destination AI 2026, noting broad hotel industry readiness for AI but a persistent gap in practical implementation knowledge.

More than half of hotels use AI to price rooms, but only 1 in 10 would rely on it for most decisions, RoomPriceGenie finds

RoomPriceGenie's 2026 survey of 450 senior hoteliers finds AI pricing adoption at 53%, but trust remains low, with only 10% willing to let AI make most pricing decisions autonomously.

The Hotel Investment Lifecycle Is No Longer Linear

Cushman & Wakefield argues that rising capital costs, operational complexity, and earlier exit planning are collapsing the traditional linear hotel investment lifecycle into a continuous, interconnected cycle of decis…

Kempinski CEO and Six C-Suite Executives Depart as Shareholders Explore a Sale, Hotels Are Ready for AI — Now Comes the How, Budget the Meter Not the Machine

Tuesday brought Henri Roelings reporting that Kempinski CEO Barbara Muckermann and at least six C-suite executives have departed as shareholders explore a potential sale of the 74-property group, Jill Dassen's Destina…

They Were Not Returning for the Lobby

Opinion piece arguing that luxury hotels lose repeat guests not to competitors but when personal knowledge of those guests disappears with departing staff, eroding the relationship that protected rate.

Destination AI Forum 2026: What Was Said on Stage

A detailed recap of Destination AI Forum 2026 in Washington D.C., covering key sessions on AI adoption, distribution visibility, frontline gaps, and insights from major hotel brands including Hilton, Hyatt, Marriott,…

Mandarin Oriental Launches MO.RE to Redefine Sustainability in Luxury Hospitality

Mandarin Oriental's MO.RE platform sets a 2050 net-zero pathway, introduces climate-risk profiling per hotel, and commits to biodiversity, cultural heritage, and community programs across its portfolio.

The new hospitality stack: How technology, payments, and guest experience are converging

TAG and Cendyn co-author a case for unifying booking, payments, and guest data into a single stack, citing that only 11% of operators run fully integrated technology today.

Cloudbeds brings AI travel demand directly to hoteliers with Meta’s Muse integration

Cloudbeds integrates with Meta's Muse AI agent to let hotels surface live rates and availability to AI-assisted travelers, routing bookings directly into the Cloudbeds PMS, rolling out in the US in Q1 2027.

Report: Kempinski Faces Major Leadership Shake-Up as CEO and Senior Executives Depart

Kempinski's CEO Barbara Muckermann and at least six other C-suite executives have departed, as shareholders explore a potential sale of the 74-property luxury group.

Top-Ranked Casino Resorts Use The Agilysys Connected Ecosystem To Deliver Personalized Experiences

8 of the 10 properties on AAA's inaugural Diamond Top 10 Casino Hotel List use the Agilysys platform, which integrates PMS, POS, payments, and guest engagement across resort operations.

Budget the Meter, Not the Machine: Planning for 2027 When AI Runs on Usage

Terence Ronson outlines a 2027 AI budgeting framework for hoteliers, covering usage-based cost tracking, workforce investment, rolling forecasts, and governance tools like Decision Envelopes and AI Override Rates.

Hilton Announces Planned Transfer of Stock Listing to Nasdaq

Hilton will move its stock listing from NYSE to Nasdaq effective Nov. 5, 2026, citing alignment with its growth ambitions and positioning among the world's most innovative companies.

Hilton and Scandic Sign New Nordics Strategic Agreement

Hilton and Scandic Hotels Group signed a multi-year strategic agreement to develop Hilton-branded properties across Sweden, Norway, Denmark and Finland, with a 284-room Copenhagen airport hotel slated to open in 2029.

Social Entrepreneurship Examples in Hospitality: What if Profit and Purpose Were Not Opposites?

Two hospitality social ventures, Albergo Etico and Label Gamelle, show how business models can embed social inclusion as a driver of profitability rather than a trade-off against it.

Park Hyatt Milan Head Chef Joshua Acquaviva to Join Alila Kothaifaru Maldives for a Ten-Day Italian Residency

Park Hyatt Milan's Head Chef Joshua Acquaviva will bring Neapolitan-rooted Italian cooking to Alila Kothaifaru Maldives for a ten-day residency at Pibati Sul Mare, including intimate pizza-making sessions for up to ei…

HVS Europe Hotel Transactions Bulletin - Week Ending 16 October 2026

HVS weekly bulletin covers six European hotel transactions including Leonardo's acquisition of The Bristol Hotel, FLE's purchase of Holiday Inn Zurich Messe, and a Dubai family office buying Voco Lythe Hill out of adm…

Are Hotels Closing Their Doors to AI Agents?

Article examines whether the hotel industry is resisting or embracing AI agents, though no body content was provided for detailed analysis.

Cheval Collection unveils refreshed brand identity and new digital platform as it enters next chapter of growth

Cheval Collection launches a refreshed brand identity and new booking platform, including a corporate portal and a first-of-its-kind tiered member discount structure within the GHA DISCOVERY loyalty alliance.

Danantara Indonesia Seals Mecca Hotel Acquisition