Luxury and resort have outperformed; select-service is durable; full-service urban is still recovering group business. Construction starts at multi-decade lows continue to favor in-place owners.
The hospitality sector is navigating a complex landscape marked by shifting consumer preferences and evolving travel patterns. While demand for experiential travel remains robust, operational challenges persist, particularly in labor and supply chain management. Lenders are exhibiting a cautious approach, reflecting concerns over potential economic headwinds, while allocators are increasingly discerning, favoring assets with strong fundamentals and resilient cash flows.
Items added to the wire per week · last 12 weeks
Exclusive forum at Cameo Beverly Hills on October 7 will feature senior women leaders from Marriott International, Delta Air Lines, FIFA World Cup 2026 Los Angeles, The Music Center and the culinary industry LOS ANGEL…
Canada’s Manga Hotel Group has purchased the Chelsean New York Hotel in Manhattan for $50 million, or more than $316,000 per key for the 158-key property. The seller was Lam Generation, a hospitality real estate devel…
Rockpoint and Newbond Holdings have paid $47.1 million for an oceanfront resort in Fort Lauderdale, Fla., property records show. Called Hotel Maren Fort Lauderdale Beach , the property features 141 rooms at 525 South…
Thursday brought Pertlink's accountability analysis of OYO parent Prism's fully autonomous GM Agent raising unresolved questions on guest data, privacy, and liability ahead of a Rs 6,650 crore IPO, a Cloudbeds case st…
Five strategic shifts help hotels move wellness beyond amenity checklists, covering planning filters, intent-to-action gaps, tech integration, space design, and operational durability.
The author introduces "Service Failure Interception" as a distinct operational capability between prevention and recovery, arguing hotels should track and learn from problems resolved before guests ever notice them.
Exclusive forum at Cameo Beverly Hills on October 7 will feature senior women leaders from Marriott International, Delta Air Lines, FIFA World Cup 2026 Los Angeles, The Music Center and the culinary industry LOS ANGEL…
Canada’s Manga Hotel Group has purchased the Chelsean New York Hotel in Manhattan for $50 million, or more than $316,000 per key for the 158-key property. The seller was Lam Generation, a hospitality real estate devel…
Rockpoint and Newbond Holdings have paid $47.1 million for an oceanfront resort in Fort Lauderdale, Fla., property records show. Called Hotel Maren Fort Lauderdale Beach , the property features 141 rooms at 525 South…
Thursday brought Pertlink's accountability analysis of OYO parent Prism's fully autonomous GM Agent raising unresolved questions on guest data, privacy, and liability ahead of a Rs 6,650 crore IPO, a Cloudbeds case st…
Five strategic shifts help hotels move wellness beyond amenity checklists, covering planning filters, intent-to-action gaps, tech integration, space design, and operational durability.
The author introduces "Service Failure Interception" as a distinct operational capability between prevention and recovery, arguing hotels should track and learn from problems resolved before guests ever notice them.
WAUWATOSA, WIS. — Hunter Advisors has negotiated the sale of the Renaissance Milwaukee West Hotel, a 196-room property in Wauwatosa, about 10 miles west of downtown Milwaukee. Spencer Davidson of Hunter brokered the t…
With nearly half of guests preferring smartphone checkout and kiosk check-in linked to 20-point satisfaction gains, the article makes the case for PMS integration as the foundation of a modern arrival experience.
Toronto's 52-room Pembroke Inn cut OTA bookings from nearly 100% to 10-15% using Cloudbeds digital marketing tools, generating $263,000 in attributed revenue and saving an estimated $60-70K in monthly high-season OTA…
RBH Hospitality will manage Cameron House Resort on Loch Lomond following Victory Group's acquisition, marking the investor's first UK hotel and RBH's sixth new signing in 2025.
Basecamp Resorts founder Sky Mitchell shares her journey from being fired after 27 days to building a $600M hospitality brand, covering capital raising, team building, and sustainability.
RIU Hotels raised social investment to 5.13M euros in 2025, achieved 100% Ecostars certification across its 101-hotel portfolio, and sourced 90% of electricity from renewables.
Lighthouse's H1 2026 pricing report finds Europe up 6.2% YoY, Vietnam surging 36%, the UAE down 48.1% in H2 advertised prices, and value-seekers boosting three-star and independent hotels globally.
With LA28 approaching, hotel owners face tightening timelines for renovation projects as labor, procurement, and permitting pressures intensify ahead of the 2028 deadline.
Exely's internal data shows tiered loyalty rewards tied to direct bookings can reduce OTA dependency and protect margins when reward costs are benchmarked against re-acquisition costs.
PATA and GBTA signed an MOU to co-develop the corporate travel component of PATA Travel Mart 2027 in Macao, combining buyer networks, knowledge forums, and joint marketing.
Hotel marketers are falling behind OTAs in AI search fluency, risking direct bookings as AI assistants increasingly surface inaccurate or OTA-sourced property information.
Live polling of 470+ travel buyers at GBTA Convention 2026 shows 92% see AI as strategic, 78% cite internal influence as their top challenge, and most prioritize long-term supplier partnerships over competitive tension.
Leonardo Hotels survey of 2,000 UK adults finds 63% argue during holiday planning, with sleep disruption and budget disputes among top stressors affecting couples on city breaks.
Sue Decker will not seek reelection at Vail Resorts' 2026 Annual Meeting after 11 years, with the board shrinking to nine members before a new independent director search targets a return to ten in early 2027.
Trip.com data shows first and business class flight searches up 99% YoY and 5-star hotel searches up 57%, driven by Millennial and Gen Z demand for personalised, experience-led trips.
U.S. Travel CEO Geoff Freeman, after a White House meeting with President Trump, calls for a target of 100M international visitors annually by 2030, projecting $81B in additional spending and 400,000+ jobs.
OYO parent Prism's GM Agent promises fully autonomous hotel operations, but raises unresolved questions on guest data use, Aadhaar privacy, and accountability as the company pursues a Rs 6,650 crore IPO.
Hotel Equities takes over management of three Lodgic Hospitality-owned Austin hotels, growing its Austin presence to seven properties and its Texas portfolio to 25.
HSMAI's Washington D.C. chapter hosts a $55–$75 half-day workshop on Sept. 10 covering hotel marketing fundamentals, demand generation, and commercial strategy using the CHDM credential as a framework.
The article argues that hospitality businesses should adopt independent procurement reviews to benchmark suppliers, identify inefficiencies, and go beyond compliance to achieve genuine commercial value.
Poor PMS usability creates hidden operational costs, including supervisor interventions, data errors, and wasted staff time, that never appear in a technology budget.
Hard Rock's first hotel in Malta welcomes guests to a luxurious new Mediterranean destination where music, entertainment and immersive hospitality come together on the shores of St. George's Bay ST. GEORGE'S BAY, Malt…
A Mews podcast episode featuring Bookboost, Revinate, and Quinta explores how hotels can centralize fragmented guest data to drive direct bookings, personalization, and AI-powered automation.
Overexplaining to customers creates mental friction and undermines confidence; concise, fact-focused responses improve satisfaction and reduce confusion at the point of service.
Waldorf Astoria Bangkok has deployed IRIS digital ordering and a Hilton-approved guest directory across all 171 guestrooms, integrating with Oracle MICROS POS to streamline in-room dining and reduce printed materials.
Wednesday opened September with hospitality.today's discovery that AI-powered corporate booking tools like Concur and Navan rewrite, merge, and rerank GDS hotel listings before a traveler ever sees them, a companion a…
JD Power's 2026 benchmark shows overall guest satisfaction at third-party managed branded hotels rose 14 points to 696, with Columbia Sussex, Crestline, and Driftwood topping the rankings.
The Caesar salad's tableside ritual, born in Tijuana in 1924, is a case study in how hotel F&B can use culinary storytelling and skilled service theater to create memorable, differentiated guest experiences.
AUSTIN, TEXAS — Locally based owner-operator JMI Realty has received a $28.8 million acquisition loan for the 254-room Hilton Garden Inn Austin Downtown hotel. The hotel offers a variety of accommodations in addition…
UrVenue moves its HQ to the Las Vegas Strip and adds four hires across client success, business development, and marketing as it expands into hotels and resorts.
A best-practice guide covering SEO, generative engine optimization, paid media, and AI strategy to help hotels capture direct bookings as zero-click search and AI platforms reshape travel discovery in 2026.
Positron and UberData Networks have launched a solution enabling tribal hotels and casinos to deploy Gigabit Ethernet, Wi-Fi 7, IPTV, and IoT services over existing coax or CAT-3 wiring, avoiding costly recabling.
San Jose is on the verge of renaming its oldest and most prominent downtown gathering space, a 2.3-acre civic anchor surrounded by the city's marquee cultural and hospitality assets, as officials move to strip César C…
Actabl's AI Insights tool reduced overtime share of hours by 13% across 100+ beta hotels since its June 2026 HITEC launch, with one property cutting overtime spend by 75% in two months.
An affiliate of Laurus Corp. acquired a three-quarter-acre site adjacent to Hotel Talisa in Vail for a 26-residence luxury condo development.
Laurus Corporation acquired the 474-room Marriott Warner Center hotel in Woodland Hills, with plans for a $10 million renovation.
Laurus Corp., a private real estate investment and development firm in Los Angeles, completed its acquisition of the Sofitel Miami hotel.