Luxury and resort have outperformed; select-service is durable; full-service urban is still recovering group business. Construction starts at multi-decade lows continue to favor in-place owners.
The hospitality sector is navigating a complex landscape marked by shifting consumer preferences and evolving travel patterns. While demand for experiential travel remains robust, operational challenges persist, particularly in labor and supply chain management. Lenders are exhibiting a cautious approach, reflecting concerns over potential economic headwinds, while allocators are increasingly discerning, favoring assets with strong fundamentals and resilient cash flows.
Items added to the wire per week · last 12 weeks
The firm’s building subsidiary will renovate and expand the Choctaw Casino & Resort in Pocola, including the construction of a new, 130-room hotel tower.
Senior leaders from HVS, Hyatt, LR Hotels, Westmont, and Aareal Bank discuss how hotel operating models must blend flexible contract structures, AI-driven distribution, and human-centred experiences to succeed by 2030.
Friday closed the week with hospitality.today's argument that hotel connectivity has stopped being neutral infrastructure and become the entry condition for AI-driven distribution, Simone Puorto on the Cloudbeds podca…
IRIS outlines 10 operational and revenue warning signs that indicate a hotel's F&B setup needs mobile ordering, from order errors and slow service to multi-property brand inconsistency.
A vacation rental operator argues the industry lacks a unified financial standard, proposing an "Owner-Adjusted Performance Report" that consolidates both management company and property owner costs into a single net…
Hospitality futurist Simone Puorto argues hotels suffer from tech overload and should prioritize fewer, better-connected systems over adding more software layers.
The firm’s building subsidiary will renovate and expand the Choctaw Casino & Resort in Pocola, including the construction of a new, 130-room hotel tower.
Senior leaders from HVS, Hyatt, LR Hotels, Westmont, and Aareal Bank discuss how hotel operating models must blend flexible contract structures, AI-driven distribution, and human-centred experiences to succeed by 2030.
Friday closed the week with hospitality.today's argument that hotel connectivity has stopped being neutral infrastructure and become the entry condition for AI-driven distribution, Simone Puorto on the Cloudbeds podca…
IRIS outlines 10 operational and revenue warning signs that indicate a hotel's F&B setup needs mobile ordering, from order errors and slow service to multi-property brand inconsistency.
A vacation rental operator argues the industry lacks a unified financial standard, proposing an "Owner-Adjusted Performance Report" that consolidates both management company and property owner costs into a single net…
Hospitality futurist Simone Puorto argues hotels suffer from tech overload and should prioritize fewer, better-connected systems over adding more software layers.
X Hospitality used Cloudbeds' open API to build a front desk-free, mobile-first operation at The Blue Hotel Bondi, a model now replicated across 40+ staff and multiple properties in Australia.
Global GRI reached 87.3% in Q2 2026, up 0.4pp year-over-year, with management response rates at 67.2% and average response time down to 3.7 days, per Shiji's latest benchmark.
SiteMinder data shows hotel bookings in Spanish eclipse-path regions up to 76% year-over-year ahead of the August 12, 2026 total solar eclipse, with ADRs rising as much as 85%.
GTC 2026 booking data shows hotel brand voyages averaging $40,000 now represent 5% of cruise bookings, driven by land-based brand loyalists cruising for the first time.
The author argues that hospitality training must move beyond SOPs to incorporate applied psychology, equipping teams with tools to understand human behavior, manage emotions, and adapt in real time.
La Vie Hotels & Resorts will operate the 138-key Westin Gold Coast, a new-build mixed-use development by M Property expected to open in late 2029, marking Westin's first property on the Gold Coast.
The final installment of an 8-part series argues that RevPAR is a vanity metric, urging hoteliers to measure profit kept after acquisition costs and total guest spend instead.
Expedia Group and RateHawk published research the same week recasting hotel connectivity from neutral infrastructure into the entry condition for AI-driven, platform-controlled distribution.
A luxury hotel GM with 20+ years of experience argues AI amplifies rather than replaces hospitality professionals, citing Hilton's AI Planner, Be My Eyes partnership, and operational forecasting as real-world examples.
A hospitality sales leader argues that top salesperson departures are preventable, outlining a "Stay Stack" framework of fair targets, real coaching, recognized effort, and visible career paths.
Three hotels, Southall Farm Inn, Conrad Koh Samui, and Fowlescombe Farm, show how the "Farm Charm" trend translates into operations via on-site agriculture, seasonal activities, and farm-to-table dining.
Hoteliers and venue managers are urged to move beyond diary fullness as a performance metric, tracking utilisation rate, attendee density, RevPASM, and booking pace instead.
AHLA survey of U.S. travelers finds 56% still plan a summer trip despite rising costs, with travelers prioritizing hotel stays over cutting back on shopping, dining, and entertainment.
Cvent CEO Reggie Agarwal argues that AI-driven content saturation makes in-person presence the highest-trust signal in modern marketing, with implications for event strategy.
The New York City hotels and hospitality sector is among the strongest in the nation, but it still hasn’t recovered to meet its pre-pandemic occupancy and revenue metrics. This is the conclusion drawn by New York Stat…
The 20th anniversary Radical Innovation competition closes August 3, 2026, with a new Technology Category added this year; winners announced October 22 in New York City.
It’s taken 10 years for the developers of a River Walk boutique hotel to reach the point where they can announce their opening date. The San Antonio Business Journal reports the Aztec Hotel, at the site of the Aztec T…
EAST SYRACUSE, N.Y. — Marcus & Millichap has brokered the sale of a 250-room hotel in East Syracuse. Opened in 1977 and renovated in 2016, the DoubleTree Syracuse is located in the Carrier Circle area and comprises a…
Thursday closed the week with a World Panel viewpoint asking whether Visa's new travel booking product signals a fundamental shift in hotel distribution, Namastay founder Frédéric Robles on why checkout friction, not…
The Elser Hotel in Downtown Miami launched a guest app with Innspire featuring mobile check-in, digital keys via Salto, a digital concierge, and AI-powered security upgrades across the 49-story property.
Recurring Payments, the expansion of Multicurrency to US and Canada, and Accounts Receivable give properties revenue coverage, from first booking to final invoice AMSTERDAM, July 16, 2026 /PRNewswire/ -- Mews, the hos…
As guests increasingly use AI assistants like ChatGPT and Gemini to research stays, hotels risk losing bookings to OTAs if they lack visibility or accuracy in AI-generated recommendations.
With 38% of hoteliers citing integrations as a top pain point, the case for open APIs, best-in-class systems, and intuitive UX over all-in-one platforms has never been stronger.
As AI tools increasingly shape traveler decisions before they visit a hotel website, brand consistency across reviews, listings, and third-party sources has become a critical marketing priority.
Dream Inn Santa Cruz's Director of Sales and Marketing shares how human-led reservations, pre-arrival outreach, and storytelling convert OTA visitors into direct bookers and build multi-generational guest loyalty.
The article argues that luxury hotels can meet ESG goals without sacrificing service quality by embedding sustainability into the guest journey through personalization, digital tools, and transparent communication.
Hotels chasing AI visibility should first fix digital fundamentals: quality content, reviews, social presence, and accurate listings before optimizing for ChatGPT or LLM-based discovery.
Meliá Hotels International earned ISO 37001 Anti-Bribery and Corporate Governance certifications from AENOR, achieving the top G++ governance rating, alongside renewing its UNE 19601 Criminal Compliance certification.
ILHA INSPIRE 2026 will gather 900–1,000 luxury hotel executives in Orlando on Dec 15–16, with keynotes from Marriott's Tina Edmundson and Club Med's Carolyne Doyon covering investment, AI, wellness, and F&B strategy.
A structured guide covering training schedules, budget allocation (2-5% of revenue), LMS platforms, and case studies showing up to 45% turnover reduction and 2.5x ROI within 18 months.
Namastay founder Frédéric Robles argues that friction at checkout, not pricing or loyalty, is the primary reason hotel direct booking rates remain stuck at 5–15%, while digital wallets have doubled mobile bookings on…
LHG properties across Auckland, Boston, Gold Coast, Jakarta, and Hong Kong are turning kitchen byproducts into menu items, saving hundreds of kilograms of waste annually, while six hotels now hold EarthCheck Master st…
An affiliate of Laurus Corp. acquired a three-quarter-acre site adjacent to Hotel Talisa in Vail for a 26-residence luxury condo development.
Laurus Corporation acquired the 474-room Marriott Warner Center hotel in Woodland Hills, with plans for a $10 million renovation.
Laurus Corp., a private real estate investment and development firm in Los Angeles, completed its acquisition of the Sofitel Miami hotel.